Privacy Policy

Carabou holds the safety and privacy of its customers in high regard. We will not disclose information about our customers to third parties except where it provides a service to you, such as ensuring a product is sent to you, or carrying out credit and security checks.

How we use information you give to us	Why we collect it
Registration	When creating your account, we will ask for the information above for ease for you, the customer when checking out. We feel that this information is necessary for us to obtain to ensure adequate performance of certain services that we may offer.
Accept payment, fulfil orders, provide refunds	We use your payment information when requested to submit and process your order. We only use your payment information to process payments and comply with applicable law.
Sending you account information	We will also use your contact information to deliver important notifications to you, such as order confirmations, delivery expected date and tracking information. We will also update you with any changes to your account and notices about our site if any changes occurred.
Communication, marketing and advertising	We might use information that you provide to deliver and personalize our communication with you. We will only contact you with deals and marketing information if you “opt in”. If, when creating your account, you selected to have no marketing from us, your wish is our command and we will only contact you with important information about your orders.
To provide customer service and process returns	We use your saved products to make purchasing easier for you. We will use your purchase history to uphold our loyal contract with you and to ensure you have the best customer experience.
To offer an improved user experience	We use your device information and log data to protect, operate, improve and optimize our website to customize your shopping experience.
Analytics, training and quality assurance	We may automatically collect information to help train our staff but to also help detecting and preventing fraud.

HOW WE GET YOUR INFORMATION

The information that we store occurs when you’re engaging with us and our brand. This can be anything from browsing on the website, purchasing, registering for an account or giving us, you valued customer feedback.
When creating an account with us, personal information with be requested. This information will make checking out a lot easier for you. The personal information that we would request would be:

• Full name
• Email address
• Date of Birth
• Delivery/ Billing Address
• Phone Number
• Credit card details
• General marketing preferences

We will also collect information automatically from when you access the site until you leave. We collect this information to better your shopping experience with us, but it also gives us information on what our customers like giving us an indication to which product is the most “clicked”.

The information that we automatically collect is:

• Purchase history and saved items- we will remember what you have placed in your basket or have saved in your saved items, so you don’t have to.
• Log data- We get an insight into how you have used our site, time, date, crash data, cookie data and page/product views “click’s”.
• Device and Geo-location- When shopping with us, we will collect device specific data which can include the model, operating system, mobile network information and IP address. We do this to ensure that we are providing you with relevant information and to give you that optimum shopping experience showing you the correct prices for your country, delivery methods and address options.
• Cookies- Information about how we use cookies can be found in our cookie policy.

When you purchase an item from this site, your information will be stored on your computer via an identifying cookie and this will save you time, the next time you decide to make a purchase from this site. If you not longer want your information to be stored via this cookie, there are settings on your browser which you can alter to prevent this.

HOW WE USE YOUR INFORMATION

When we share your information
We only share your information when it is essential to the following categories of recipients as a crucial part of being able to provide our website customer service for you:

• Companies and individuals that help us deliver our products to you, such as suppliers, payment service providers and delivery and freight companies.
• Payment processors
• Government and law enforcement agencies, to (i) comply with a legal process, subpoena, order, or other legal or regulatory requirement; (ii) enforce our Terms of Use or other policies; or (iii) pursue available legal remedies or defend legal claims.

We only share your information with third parties only as described within this privacy policy, with your consent and as disclosed when we collect your information. We may anonymize your information and share such anonymized information with third parties for any purpose permitted by applicable laws.

MARKETING AND BEHAVIOURAL ADVERTISING

If you have provided us with consent to do so, we will send you marketing communications by email to keep you up to date with our new products, promotions and other information that we may think might be of interest to you.

You may ask to stop receiving marketing messages from us at any time by simply “Opting-Out” by clicking “Unsubscribe” at the bottom of our marketing emails. Once you opt-out, we will update your account to ensure you do not receive any further marketing emails from us. Please note, this could take up to 48 hours to process your request and to update our systems. By opting-out, this will not stop administrative emails from being sent from us such as order confirmations and tracking information.

Disclosure of Information

We may provide your information to third parties if:

Carabou and its assets is acquired by a third party and your information is regarded as part of these assets.

We are required to provide your information in order to meet a legal obligation, or in order to protect the rights or safety of Carabou. This includes the exchange of information with other companies for the purpose of fraud protection and credit risk production.

Third Party Sites

This website may contain links to other websites of other companies. These companies have their own privacy policies and Carabou do not take responsibility for these. Please read through these policies before submitting any information to these sites.

Cookies Policy

Cookies are small files of text-strings that are stored onto your device when visiting our website. They work as a memory tool and recognise your online behaviours.
When visiting our website, we use five different cookies:

• Functionality Cookies- this cookie is required for users to navigate the website effectively and enables the use of features such as add to bag, add to wish list and log in.
• Strictly Necessary Cookies- this cookie enables services that you have asked for. These cookies are essential for you to move around the website efficiently. Without this cookie, services like shopping baskets or e-billing cannot be provided.
• Preference Cookies- this cookie is stored within your preferences. Things included in this cookie are things like your language, country and currency preferences so we can ensure a more personalised experience.
• Analytic Cookies- this cookie allows us to analyse how customers use our website and enlightens us to any changes that might need to be made so you, our customer can have a better shopping experience.
• Targeting and Tracking Cookies- this cookie helps track customer engagement and clicks which helps us understand more what our customers want.

By using Carabou Menswear`s website, you agree to us placing cookies on your device and accessing information stored within stored within these cookies for when you visit our site in the future.

Note: By deleting or blocking cookies, this could affect you experience and limit you from prompts of what may suit your needs best.

Your information may be transferred to a location outside the European Economic Area (EEA). This information may also be necessary in order to process your order. Transmission of information on the internet carries its own risks, and we cannot guarantee the safety of your information. However, we will do our best to protect this data, and will use strict procedures and security measures to prevent unauthorised access of your information.

If you have any queries or complaints about our products or services, we will happily answer them for you. If you would like to stop us from processing your information, please contact us at the address below.

Carabou is a data controller for the purpose of the Data Protection Act 2018.

If you have any queries or complaints about our products or services, we will happily answer them for you. If you would like to stop us from processing your information, please contact us at the address below.

Unit 1, Park 17, Moss Lane, Whitefield, Manchester, M45 8FJ

You can contact us by email at: info@caraboumenswear.com